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Step-by-step guide(s)


For Google Chrome:

  1. Click the three dots in the upper right side of the chrome window

  2. Hover over "More tools" and wait for the menu to expand

  3. Click "Clear browsing data"

  4.  Set the time range to include everything

  5. Click "Clear data"

Please make sure you completely close out of all tabs and all web browser sessions before trying again!


Mac OS Safari

  1. Click on the Safari drop-down menu and select Preferences.
  2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
  3. Select the Develop drop-down menu. Click Empty Cache

    Note: You may want to also clear your browser history. Select the History drop-down, then Clear History.


Please make sure you completely close out of all tabs and all web browser sessions before trying again!

For Mozilla Firefox:

  1. Click the three bars in the top right
  2. Click on "Library"
  3. Click "History"
  4. Click "Clear Recent History"
  5. Click the drop-down box and set it to "Everything", then click Clear Now

Please make sure you completely close out of all tabs and all web browser sessions before trying again!